BMW of El Paso El Paso reviews

1653616489

Jesus Ortiz

google

I apologize that you experienced poor customer service with us. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at [email protected]. Jorge Salas Pre Owned Sales Director

1653674315

1

Luis Solis has been the worst customer sales representative I've ever known. No courtesy call, excessive wait times, and vehicle wasn't ready for more than a week for only change of tires and oil change. Terrible.

1653957249

Emilio Ortiz

google

Thank you for bringing this to my attention. I apologize that you were not immediately assisted during your scheduled time. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Christian Ugarte Service and Parts Director [email protected]

1631548666

2

Arriving early to the appointment has no value! Waited for my vehicle to get checked motor light going on, turns waiting with no car to lend while car gets serviced! 4 hours later she lets me know its almost ready! Should we cancel the carwash? I replied no! Ive waited this long ! Continue! Making another appointment will not be easy or encouraging!@BMW of El Paso

1652489207

Christina Wolfinger

google

We are very happy to hear that we were able to provide you with an enjoyable service experience. We thank you for your business and look forward to your next visit!

1652708313

5

I came in for the recall, great service and was notified daily. Received a loaner while Im service and a complimentary wash. All of the staff were friendly and helpful. Thank you!

1650413644

Shannon Robinson

google

Thank you for taking the time to leave us a review! We look forward to your business with us again!

1650457009

5

El Paso BMW is by far one of the best car buying process Ive ever had since I was old enough to do so. They made sure I was comfortable in every situation during the process, also made sure I got an amazing deal. They even payed my car off for the full amount owed with a great APR, go check them out for yourself ask for Alan Payan.

1654003225

casey finn

google

Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me at (915) 887-6120. I look forward to speaking with you. Christian Ugarte Service and Parts Director [email protected]

1625772429

3

Had an appointment for an oil change @ 9:15 am, dropped the vehicle off with a less than friendly person in front after trying to navigate their new construction, called back a couple hours later, a few times, only to find out they hadnt started the oil change. It wouldnt be ready for a few more hours. Finally get a call around 5 that its done. This is my seventh car, Acura service is awesome, Lexus and Sunland Dodge are great, BMW is just so so. Too bad because its an awesome M2 we bought. I have a auto dealership also. Second time much better, coming along